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Search Code Registration

Each Regulated Search supplied will include the prescribed wording below

Information for customers


Local Authority Search Network Ltd is registered with the Property Codes Compliance Board as a subscriber to the Search Code. A key commitment under the code is that firms will handle any complaints both speedily and fairly.


If you want to make a complaint, we will:

          Acknowledge it within 5 working days of receipt

          Normally deal with it fully and provide a final response, in writing within 20 working days of receipt

          Keep you informed by letter, telephone or email as you prefer, if we need more time

          Provide a final response, in writing at the latest within 40 working days of receipt.

          Liaise, at your request, with anyone acting formally on your behalf.

If you are not satisfied with our final response, or if we exceed the response timescales, you may refer the complaint to

The Property Ombudsman scheme (TPOs): Tel: 01722 333306, Website: www.tpos.co.uk E-mail: admin@tpos.co.uk

We will co-operate fully with the Ombudsman during an investigation and comply with his final decision.

Complaints should be sent to:

Customer Services

Local Authority Search Network Ltd

Direct House

87 Church Street




01942 818100